Does it breaks always from the same position or is it random too?
What type of port is it connected to? Serial? USB?
I need it to happen again so I can determine if its the from the same position.
It is connected via USB and we sometime lose connection to the printer for some bizaarre reason and we usually restart the printer. (Unreliability of USB?)
It was direct from Wintec in China, about $200 I think. It is a decent printer and has been working well for a few years.
@Isaac, if your having connectivity issues, then that’s the problem.
If it runs on a COM port, try dropping the speed.
Also fitting a ferrite core like http://bit.ly/1cYhqXC may help too.
And this is the printer I currently use
http://bit.ly/1oTjJuT
As I have said, it’s not the fastest Epson ever made, but it has a lot of features, works out of the box, and supports Win8 64bit. We have had no issues at all with reliability.
PS - the link shows the serial version. Couldn’t find a usb version available In the UK.
Thanks @JohnS
I have just been given a logo downloader for my printer, see attach:
DownloadBitmap_En.zip (120.5 KB)
Once I downloaded the logo to the printer how do I then call the logo from the ticket template?
I have managed to load my logo to my printer. What command do I have to use in my ticket template to call the logo to print?
Cheers guys your help will be appreciated…
I use
<XCT>29,40,76,6,0,48,69,32,32,1,1
Did the bitmap downloader give you any locations like a set of numbers?
The 32,32 from above is the logo location in my printer.
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Hi @JohnS
Does this show the location at all=
FS p n m
[Name] Print NV bit image
[Format] ASCII FS p n m
Hex 1C 70 n m
Decimal 28 112 n m
[Range] 1 = n = 255
0 = m= 3 , 48=m = 51
[Description] Prints NV bit image n using m.
m Mode Vertical direction Horizontal direction
0, 48 Normal 203.2 dpi 203.2 dpi
1, 49 Double 203.2 dpi 101.6 dp
2, 50 Double -height 101.6 dpi 203.2 dpi
3, 51 Quadru ple 101.6 dpi 101.6 dpi
Try
<XCT>28,112,1,48
I just got 0 printing. 
One of them should work.
<XCT>28,112,1,48
<XCT>28,112,2,48
<XCT>28,112,3,48
...
Third value (n) is the memory position of Logo image. It supports up to 255 so the memory position you’ve uploaded to is important.
There is a .ini file which contains this:
[LOGO]
SAVE1=C:\Toolsv4\logo.bmp
SAVE2=
SAVE3=
SAVE4=
SAVE5=
SAVE6=
SAVE7=
SAVE8=
SAVE9=
SAVE10=
SAVE11=
Here is a screenshot of the logo downloader program:
@Johns there is a link for the program above, maybe you can download it and see if im missing something?
Can you load the logo again taking screen shots of each step.
I can’t even find a manual for this printer.
Great News Chaps.
I have managed to nail down to the problem, My logo was not downloading to the printer, it does not like it for some reason. I used a sample logo that was provided with the downloader and it downloads and prints fine.
This command definitely worked <XCT>28,112,1,48 but now I need to modify or create a logo this printer will accept. Happy days and hopefully no more lines running thru my logo 
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It is most likely the size and type of logo. Check the properties of the sample logo as a guide.
Yes @JohnS your spot on. It was quite a big file compared to the sample file. I just had to save it as a monochrome bitmap in Paint and the outcome is superb. Bye bye horizontal lines and hopefully the end of random logo scrambles.
Very pleased, thanks again lads.
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@JohnS hope your well.
Yes its been great. I don’t get random logo scrambles anymore and my logo does not have horizontal lines running thru it either.
2 birds with one stone.
Thanks again for the great help as usual.
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