Accidental License Assignment to Existing Account


#1

Hello everyone!
I have a client with two separate buildings. Each building has its own sambapos 5 pro. One is retail (bakery) and the other is restaurant.

@emre I purchased two licenses and assigned both to the same customer, only to find out, I was supposed to create one account for each. Is there any way to revoke the licenses and re-assign each one separately again please!

My shop is now not functioning!!!

THanks


#2

@Tayfun we need your help ASAP


#3

@emre Thank you, I have already created the other account in CP, so I am ready to re-assign once you have released the two licenses please.


#4

Hi @adriaanrosecottage

Is this the wrong account?
The Rose Cottage


#5

@Tayfun Yes, it is the wrong account.
One license must be for The Rose Cottage
and another for The Rose Cottage Bakery


#6

@adriaanrosecottage I removed the license from The Rose Cottage and assigned back to your account.


#7

Thank you for your help we are fine now and everything is working.