Add line to text - issue wrong data

V5 Issue
1

i have a strange problem.
add line to text action add wrong data.

i have rule:

1
1.png2034×1107 102 KB

i have exactly the same report.
but the data in the text file is different from those in the report or in the database

2
2.png2460×1240 157 KB
3
3.png2557×1440 315 KB
4
4.png1785×805 138 KB

where am I wrong?

1 Like
2

Try putting that on Ticket Closed event. Use[=TN('{REMAINING TOTAL}')] Equals 0 as custom constraint

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3

thanks for response

did not help

Try putting that on Ticket Closed event. Use [=TN('{REMAINING TOTAL}')] Equals 0 as custom constraint.

for some reason does not display any order state (os.xxx), and CalculatePrice and DecreaseInventory -wrong result

4

found a solution through report sql details.
but still a strange problem

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5

Strange the only thing I can think of is its not done updating before it sends it to the txt file. Thats why I suggested Ticket Closed event… So did it not do anything with that event?

It also did not read the GStatus

6

Try sorting your rules so the rule is at the bottom of After Ticket Closing events.

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