My tax template stopped working a coulpe of days ago and it was never noticed until now.
The tax template was mapped correctly but it was not applying to tickets.
I deleted the mapping and added it again and its working now.
The problem is the last 3 days have no tax applied to them whatsoever. Is there an sql query or something I can run to update the tax on all tickets?
It is a single tax of 23% across all products.
I’m curious how it could be possible. Do you have a backup that contains that non-working map?
Thank you very much for the backup. Somehow mapping worked like mapped to an non existed product but I fixed it so it won’t happen again.
So for the closed tickets I’m wondering how it should be fixed as applying tax will probably change ticket amount and related payments.
All prices are including tax so totals or payment amounts will not change.
I added rebuilding taxes for tax included tickets for next update. On next 5.1.61 refresh create a backup and execute Program Settings > Maintenance > Rebuild Tax Transactions command and let me know if it fixes the issue or not.
it is possible to achieve this? by misstake i was aplying the tax template wrong from the last month i need to re build those closed tickets
There is a maintenance task that should solve your problems. Be sure you have latest version 5.2.23 and go to settings > program settings > Maintenance
But you can see that in the response emre gave above. So why have you not tried it?