Auto retrieve open ticket on login

Yeah we’ve gone beyond my knowledge of the moment.

Im not looking at just copying an answer, but learning from it if anyone is able to help me with this (and RickH too it seems!)

As I now have the knowledge of Actions, Rules and Automation commands it makes things a little easier for me to understand what I’m doing. The things I cant grasp at the moment are constraints.

Matt

edit:

I may see if there is a way I can do it by playing with this tutorial?