Hi RickH thanks for the quick reply. I probably should have said I’m using v3 for the language translation ability and to help me get to grips with SambaPOS generally - I await v5 with bated breath!
I can probably forego the automation command for switching departments as there are at least buttons available to doing so. The parked ticket is of greater concern, I found your tutorial Rick’s Tutorial 8 - Bar Tab & Parked Sales Setup and you appear to have implemented it by changing the ticket status, a part of the software I haven’t looked into yet.
I’ve created an automation command and used a rule to connect that command to an action which adjusts the status to “suspended”, but this may be where v3 hits its limitation. I’ve tried adding an additional command to close the ticket with no success, and to simply create a new ticket, but no luck either. Can you think of anything I might by chance be missing?
My backup plan if all else fails is to create an automation command that prints a “parked receipt” for the cashier to keep as reference if they need to type it back in again, but to do this I still need a way to cancel the current ticket and create a new one.