HI @JohnS I have tried this - but I can’t appear to get it work. I’m not sure if the fact that I have a kitchen display setup from here Setup Courses - different serving areas on same order.. with entity screens
not sure if that makes the states etc different on my setup.
I have replicated everything as per your step by step but clicking on the ‘Occupied’ buton just closes the ticket with no action or change in entity colour.
Thanks
Rob