Just putting it out there as I may need to have a nervous breakdown? Can you produce Reports like say “Work Period” Report by Department? There is a hell of a lot of REPORT Tags used…
My departments are shaped liked warehouses so Item & Stock Reports I think are doable. Obviously when a department can be “contracted out” as the case in many of my venues the Cash Flow side of things (Work Period) will need to be separated.
Sorry @Jesse - I don’t understand what you mean? This is the classic report and all values include Tickets from all departments. So can I edit all REPORT TAGS? Do all the Tags support department - which is my fear
Some of the syntax in default WP report sample is specific tags with few options. You may need to rework several of them using other tags to get it to work how you want. REPORT TICKET TYPES is one of those it was not even in existence when custom reporting came around. I mean custom reports documentation you linked was before that syntax existed.
When Emre converted from hard coded WP report to custom reports he had to make some new tags to get it working properly. You may need to experiment.
Sorry must be late/early for you but can you use the PROMPT syntax in a Report say to get Department? Or is it best to use Automation and set a SETTING to or another variable - variable is obviously the key…
I guess @sukasem suggestion to use another Ticket Type could be a work around.