Can't End Work Period with Preorder Ticket

V5 Issue
1

I think it broken in v59-60. I used it once a while. I just notice last month but forgot to report.
I now have to void pre order ticket in order to close the work period.

2

Is it just me or what? Anyone using Preorder Ticket can firm this please?

3

you cant end a work period if any tickets are open.

4

I cannot confirm this behavior.

I created another department and ticket type, marked as PreOrder.

Selected the department, added an order, clicked close.

End Workperiod without issue.

@sukasem, are you using the default Workperiod screen? Or a custom setup?

2 Likes
5

I use default work period. @QMcKay thank for confirming.

6

Maybe check your Ticket Explorer to confirm that the ticket in question is in fact a Pre order Ticket?

7

I think this is issue.

Action is Undefined (not active I guess) and I can’t open/edit it. AC Change Ticket Properties is the one I use to mark ticket is preorder.

8

Create a backup and try running Settings > Program Settings > maintenance > upgrade old rules.

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9

Ran Upgrade Old Rules -> 0 Rule upgrade.
I have to manually recreate Action and it is working again.

EDIT: But still no idea why Undefined action happen.

1 Like
10

It explained here and seems like maintenance implemented for .61.

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