Cant void an item in a table

[Okokhue_Ferdinard]

When I click on the blue “DEMO BAR PRODUCT” to void it The void botton disappear.

The Void appear when I am not clicking any item. And if I click void, It will Void the enitre order on the table.

How do I solve this?

[rightguys]

Show us what you have here:

[Okokhue_Ferdinard]

This is my Automation conmand mapping

[rightguys]

“Visibility” should be Order Line

[Bob_be]

It looks like you have new orders. Use the “Cancel” button for new orders.

Void is for orders that have a status of “Submitted”.

[Jesse]

You don’t void new orders you cancel them. You void submitted orders.

[rightguys]

Make sure you change “Enabled States” and “Visible States” to what I have.

Enabled State
GStatus=Gift,Submitted

Visible State
GStatus=,GStatus=Gift