# Cash Registered Not opening with samba v5 pos **URL:** \ **Category:** V5 Question\ **Created:** [February 21, 2017, 7:42am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123 "2017-02-21T07:42:03Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Sat.par](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@Sat.par](https://forum.sambapos.com/u/Sat.par)\ **Post date:** [February 21, 2017, 7:42am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/1 "2017-02-21T07:42:03Z")
HI Team, Just purchased samba v5 pos & installed it, connected my printer SEWOO printer & cash drawer. printer working fine but unable to cash drawer, tried your troubleshooting procedure but didn’t work. > [@Using Cash Drawers](https://forum.sambapos.com/t/using-cash-drawers/168): > > On this tutorial I’ll show you how to operate cash drawers. ###Connection types Serial Connection: Drawer connects to PC through serial port. This connection type is not recommended because drawers does not have power source of their own and to be able to kick drawer they use power from serial port. If port voltage is not enough for cash drawer it won’t work. If you have that kind of drawers on hand you can search Google for USB powered kickers. RJ11 Connection: Drawer connects to a recei… can you please help sort out this issue. Cheers Sathya ---
**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\ **Post date:** [February 21, 2017, 7:58am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/2 "2017-02-21T07:58:41Z")
Show your print template, have you put the correct kick code in your template for your printer ---
**Author:** ![Sat.par](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@Sat.par](https://forum.sambapos.com/u/Sat.par)\ **Post date:** [February 21, 2017, 8:04am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/3 "2017-02-21T08:04:27Z")
27,112,0,25,250 the print template I used, is the correct one I just followed the troubleshooting instructions ---
**Author:** ![Sat.par](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@Sat.par](https://forum.sambapos.com/u/Sat.par)\ **Post date:** [February 21, 2017, 8:05am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/4 "2017-02-21T08:05:51Z")
The printer I am using is sewoo slk- t32eb ---
**Author:** ![Shivan](https://forum.sambapos.com/user_avatar/forum.sambapos.com/shivan/32/27314_2.png) [@Shivan](https://forum.sambapos.com/u/Shivan)\ **Post date:** [February 21, 2017, 8:05am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/5 "2017-02-21T08:05:59Z")
Did you connect the cable of the cash draw to the back of your printer? or to the back of your POS system? ---
**Author:** ![Sat.par](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@Sat.par](https://forum.sambapos.com/u/Sat.par)\ **Post date:** [February 21, 2017, 8:06am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/6 "2017-02-21T08:06:53Z")
I have connected the cable back of the printer ---
**Author:** ![Sat.par](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@Sat.par](https://forum.sambapos.com/u/Sat.par)\ **Post date:** [February 21, 2017, 8:21am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/7 "2017-02-21T08:21:33Z")
when I test the printer through the printer properties its opening the cash drawer ---
**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\ **Post date:** [February 21, 2017, 9:06am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/8 "2017-02-21T09:06:58Z")
The kick code in your template is either incorrect or in the wrong place in your template Show you ticket template settings ---
**Author:** ![emre](https://forum.sambapos.com/user_avatar/forum.sambapos.com/emre/32/39073_2.png) [@emre](https://forum.sambapos.com/u/emre)\ **Post date:** [February 21, 2017, 10:32am UTC](https://forum.sambapos.com/t/cash-registered-not-opening-with-samba-v5-pos/14123/9 "2017-02-21T10:32:18Z")
Try one of them ``` 27,112,0,50,250 27,112,1,50,250 ```