Certain order tags always missing in SambaPOS for GloriaFood orders

Scott · September 21, 2019, 1:54am

Strange bug I just encountered is that an order tag would always be missing on SambaPOS and printed tickets only for GloriaFood orders. I tried re-fetching the menu, deleting/re-adding the order tags in GloriaFood, and retrying the “Add Missing Categories” button in SambaPOS without luck. You guys have any tips? Thank you.

Jesse · September 21, 2019, 1:56am

Did you setup the default order tag? Can you show a screenshot of what you mean

Scott · September 21, 2019, 2:09am

This only happens for this specific order tag: Spicy Salmon (there may be others I have not found yet). I’m not sure what you mean by default order tag, I do have the same order tag already added in SambaPOS for walk in orders.

Jesse · September 21, 2019, 3:39am

Show your printer template.

Scott · September 21, 2019, 2:40pm

I think it may not be a template issue because the specific order tag does not show up in the SambaPOS ticket screen either.

[LAYOUT]
-- General layout
<div style="font-size:15px;text-align:right">{TIME} {DATE}</div>


<div style="font-size:15px;text-align:left;font-family:'Calibri'">
{ENTITIES}</div>

<div style="margin:5 0 0 0;padding:0 0 0 0;border:3 0 0 0;border-color:black">

<div style="font-size:20px;font-weight:bold;text-align:center;font-family:'Calibri'">- ONLINE PICKUP -</div>

<div style="font-size:25px;font-weight:bold;text-align:center;font-family:'Calibri'">ORDER # {TICKET TAG: OrderNo} - {TICKET NO}</div>
<div style="font-size:15px;text-align:left;font-family:'Calibri'">Poke Bar Note:{NOTE}</div>

<div style="margin:5 0 0 0;padding:0 0 0 0;border:2 0 0 0;border-color:black">

<div style="margin:0 0 5 0"></div>

</div&gt;<table width=200>

{ORDERS}
</table>
<div style="font-weight:bold;margin:0 0 5 0;padding:5 0 5 0;border:1 0 1 0;border-color:black">


{DISCOUNTS}
[<table>
<tr>
<td width="14*" align=right>Total Gift</td><td width="6*" align=right>-{ORDER STATE TOTAL:Gift}</td>
</tr>
</table>]
{SERVICES}

<span style="font-size: 7pt">{USER NAME} TNO{TICKET NO} TID{TICKET ID} via {:CURRENTTERMINAL}</span>


[DISCOUNTS]
<table>
<tr>
<td width="14*" align=right>{CALCULATION NAME} %{CALCULATION AMOUNT}</td>
<td width="6*" align=right>{CALCULATION TOTAL}</td>
</tr>
</table>
[SERVICES]
<table>
<tr>
<td width="14*" align=right>{CALCULATION NAME}</td>
<td width="6*" align=right>{CALCULATION TOTAL}</td>
</tr>
</table>
[ORDERS]
-- Default format for orders
<tr>
<td width="40" align=left><span style="font-size: 12pt">{QUANTITY} x</span></td>
<td width="250" align=left><span style="font-size: 20pt">{NAME}</span></td></tr>
</tr>

<tr>
<td colspan=3>

<span style="font-size: 15pt">{ORDER TAGS}</span>
</td>
</tr>
[ORDERS:Gift]
-- Format for gifted orders
<tr>
<td width="2*" align=right>{QUANTITY} </td>
<td width="14*">{NAME} (Gift) </td>
<td width="4*" align=right>{TOTAL AMOUNT}</td>
</tr>
<tr>
<td colspan=3>
{ORDER TAGS}
</td>
</tr>
[ORDERS:Void]
-- Nothing will print for void lines
[ORDER TAGS]
-- Format for order tags
<div style="padding:0 0 0 40">* [={ORDER TAG QUANTITY}>1?'{ORDER TAG QUANTITY} X ':'']{ORDER TAG LABEL} [({ORDER TAG TOTAL PRICE})]<br>{ORDER TAG NOTE}</div>
[ENTITIES:Table]
-- Table entity format
<div>Table: {ENTITY NAME}</div>
[ENTITIES:Customer]
-- Customer entity format
<div>Customer: {ENTITY NAME} <br>{ENTITY DATA:Phone}</div>

Jesse · September 21, 2019, 3:04pm

Can you show that order tag?

Scott · September 21, 2019, 3:25pm

Left receipt is GloriaFood’s template, right side is SambaPOS template. Spicy Salmon was ordered twice on the GloriaFood template but they are both missing on SambaPOS: