Change customer on paid ticket

Version 4 V4 Question
1

Hi SambaPOS community,

I would like to change the customer assigned to a paid ticket and save it. For now I managed to show the new customer data (retrieved through a customer search screen) on the ticket view but this doesn’t save the data so when I display the ticket again it shows the old customer. What action do i need to launch to resave the ticket with the new customer data? Does the ticket needs to be re-opened? To avoid putting a save button on the ticket view is there a trick to save the ticket when I click on the ‘select customer’ button in the customer search screen (optional) ? Thanks!

2

You need to use the Change Ticket Entity action and change it to the updated Entity.

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3

You probably need to use the Reopen Ticket Action, and possibly Cancel Payments Action first.

Then change the Entity and Close/Re-Settle it.

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4

I added a button on the ticket view that lauches the following action :

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. the data is not saved. Is my configuration correct?

5

That is the idea. But the Ticket is marked as closed (Settled), so you can’t change anything on the Ticket unless you first reopen it as I mentioned.

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6

got it working reopening the ticket first, updating the ticket customer and then closing the ticket again. Thanks a lot kendash and QMcKay.

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