Close Button and Settle Button wont work

Hello Forum Members,

I have imported version 4 into version 5… yay…
The Client has now purchased the New Version 5… but… oh my gosh…

Two critical buttons wont work in version 5…

They are shown below in screen shots.

1st one is the “CLOSE” button in our case we renamed it to “Close and Send to Kitchen”
this worked fine in version 4 as this…

2nd one is the “SETTLE” button in our case we renamed it to “Pay Bill”
once again this button worked fine in version 4…

without the “CLOSE” button we cant start the printers… Noooooooooooooooo
and without the “SETTLE” button we cant go to the payment screen…

Regards Troy

Show the actual command in settings. Specifically the mapping.

Below are the two Automation Commands that I think are linked to the buttons…

1 Like

Now show the rule for settle and close

Hello @Jesse
thank you for your assistance…

here is the first rule…but im not sure what the second rule is called i’m looking for

hope this one is correct…also

i think i found it…

In local settings did you name the terminal because you mapped the rule to only Cashier terminal

Be sure you name your terminals or change mapping to *

Hello @Jesse
yes we seen that also so we have updates that to mapping to *

still no go :frowning:

I have also removed all other printers from the job …
and set it back to basic default…
as you can see below but the button still wont work…

Ticket Closing rule has nothing to do with it. Please do not edit that rule you will break something else.

The command, and the Automation Command Executed rule are what you should focus on.

THe mapping for both commands should have blank for Enabled state.

You never showed the Close Ticket rule

Hope this is the one

here is the update but still did not work…

Remove the 2nd mapping and change ticket type to *

lastly in the rule remove Close Ticket action save it reopen it add add that action back then save it and try it.

You can also go to program settings > Maintenance and run the fix old rules task

We have 1/2 good news …thank goodness…

the Pay Bill or Settle button as some call it is now working…

But the Close and Send to Kitchen Button is still being bad…

even with the last suggestions…