Comment does not show on item tag

Hello, i have tried to add the rules for typing comment on the item tag. it does not show on the user account, but it does show on the admin account.


Please help, thank you.

[quote=“KenEkkhot, post:1, topic:11989, full:true”]
Hello, i have tried to add the rules for typing comment on the item tag. it does not show on the user account, but it does show on the admin account.

Please help, thank you.
[/quote]

This is what i did.

Your setting an order state. States do not show on ticket unless you define them in Settings > States and check the show on ticket box.

By design an Admin can see all states so you can debug a problem.

1 Like

Thank you so much kendash,

It is still not showing.

I solved the issue now. Thank you.