Customer accounts issue

when I add an order to a customer account, for some reason the order is added to all accounts, so when I check the balance, it is the same for all accounts.

any ideas?

Please show some screenshots.
Sounds very odd.

CUSTOMER B1 20.90 BALANCE


CUSTOMER B4 20.90 BALANCE

Can you show screen of accounts showing these accounts?

Look at the Entity Settings for those Entities to confirm they are not using the same Account.

2 Likes

i have checked, they are not.

Check these screens: