# Customer Debit Accounts

**URL:** <https://forum.sambapos.com/t/customer-debit-accounts/4213>\
**Category:** V4 Question\
**Created:** [February 13, 2015, 9:56pm UTC](https://forum.sambapos.com/t/customer-debit-accounts/4213 "2015-02-13T21:56:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![luis84](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/l/e99b99/32.png) [@luis84](https://forum.sambapos.com/u/luis84)\
**Post date:** [February 13, 2015, 9:56pm UTC](https://forum.sambapos.com/t/customer-debit-accounts/4213/1 "2015-02-13T21:56:31Z")

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Hi Guys,

I have been following the v3 documentation since thats what I can find. I want to make it so customers can add costs to their debit IE owe money. So, I setup a customer and then I assign a customer to the ticket but the “Charge Account” button is grayed out. I made the customer account type is set to DEBIT.

I dont want balance accounts IE they have 100 prepaid. I want it to make an amount they owe then they can pay me later.

Any tips?

Thanks

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**Author:** ![QMcKay](https://forum.sambapos.com/user_avatar/forum.sambapos.com/qmckay/32/27925_2.png) [@QMcKay](https://forum.sambapos.com/u/QMcKay)\
**Post date:** [February 13, 2015, 10:15pm UTC](https://forum.sambapos.com/t/customer-debit-accounts/4213/2 "2015-02-13T22:15:57Z")

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Look here - setting up a Cstomer Account is a simple process…

> [@Question about customers and customer account](https://forum.sambapos.com/t/question-about-customers-and-customer-account/753/14):
>
> Customer Account Type should work with the Default Rules. If you set the Rules to Credit, then you will only be able to Settle a Ticket when the Account has sufficient funds to cover the “Charged” amount that you enter into the Payment Screen.

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<div class="post-metadata">

**Author:** ![luis84](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/l/e99b99/32.png) [@luis84](https://forum.sambapos.com/u/luis84)\
**Post date:** [February 14, 2015, 12:05am UTC](https://forum.sambapos.com/t/customer-debit-accounts/4213/3 "2015-02-14T00:05:11Z")

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Yes I understand but that is why I set the rule to Debit so it does not have a balance but the button is still greyed out.

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**Author:** ![QMcKay](https://forum.sambapos.com/user_avatar/forum.sambapos.com/qmckay/32/27925_2.png) [@QMcKay](https://forum.sambapos.com/u/QMcKay)\
**Post date:** [February 14, 2015, 1:06pm UTC](https://forum.sambapos.com/t/customer-debit-accounts/4213/5 "2015-02-14T13:06:39Z")

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Which documentation did you follow? Please provide a link to it.

It seems you’re not the only one having this issue, yet I have never encountered it.

Share your exact process flow.