Department sale breakdown report issue

V5 Question
1

I have a weird issue with reports.

I’ve got 3 departments , dinner, lunch, Togo. Each has their own ticket type, own menu and own setup and prices.

For dinner and Togo they show up on reports Ok saying how many sales per department etc. But for some weird reason… Lunch doesn’t show anything! …
Instead all lunch orders get combined with dinner orders, which doesn’t cause a money problem, but it would be nice to know how much u made during lunch time for example.

I don’t have screenshots at the moment, but I can say for certain, I checked all department settings , ticket type settings and menu settings and they all match correctly.

I think it may have something to do with user roles selecting department section. But I’m think when selecting a department under user role, it just defaults to that department when they go to POS screen and can change to other when permission is granted.

I’ll try to post pics later when I’m at the office. But just wanted to get some in site if anyone else experiencing this and what should I further check for errors.

2

Can you PM me your database backup zip?

3

I’ll do that as soon as I get to the office later tonight hopefully

4

:slight_smile: I thought you found some bug but this is a configuration issue.

Your entity screen is mapped to Dinner ticket type so Tickets created through this screen will have Dinner ticket type.

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You have 2 choices. You can add Entity Screens for Lunch department and map entity screens to specific departments through Entity Screen > Mapping.

… or you can modify custom reports to display amounts by department instead of ticket type.

Bonus Hack Solution. Have a single department and when new ticket creates check current time and assign appropriate ticket type dynamically.

5

Ahh fair enough, I knew it couldnt have been a bug, and there was a mistake, I suppose I didn’t think it had something to do with entity screens.

Thanks emre. I’ll test this out and put a note for the future