I have the 4 departments as shown on the picture.
Each department has its own printer but share menu.
When I click on a department open a table and order an items it works well.
But when i change departments open the same ticket and order from another department it still prints on the the 1st department printer. The one I made the 1st order from.
In printer jobs I have sected for it to print according to department.
How can I set up the System to print from the selected department and not the first department from which the first order was selected.
After someone ordering from counter one(department) the drink should print on counter one printer and when he goes to he goes to kitchen(department) to make an order and the product to print on kitchen printer.
Thanks
Let me add a new printing job to print the kitchen menu items and segment by product group al also remove kitchen department.
I don’t want to use terminals because a waiter/s should be able to use either of the terminals to make order from the department he/she chooses.
I used departments coz the departments share products and menu but different warehouses.
I believe when a ticket is created, the department is assigned to the ticket. Any other orders added to the ticket, from different departments, does not change the original ticket department.
There is an action called Change Active Department. You can use that to change original ticket department.
Before you do that, maybe describe in detail what your issue is and what you would like to happen. There maybe a better solution.
It appears that is Change Active Department is POS/Terminal related not ticket related. There appears to be no way of changing the tickets department once created.
Wait a few days…maybe someone will post a solution.
The only solution I can come up with is to use different ticket types for each department. When an order is added to the ticket, it would change the ticket type to {DEPARTMENT}. When the ticket is paid, the ticket can be changed to your default ticket type. This may wreak havoc with your system if you have automation command buttons and automations based on Ticket Types.
Again, wait a few days to see if anybody comes up with a better solution.
You can not change a tickets department when it’s created. This goes against the use intended which is to separate completely the tickets for reporting purposes and accounting etc.
