Using the entity search I can display all the tickets for a certain entity. Is there a way I can do this with a command button instead so that I don’t have to type in a search every time?
How would the command button know what Entity? You can use an Entity Grid to do the same thing.
preferably by currentuser
Ok that explains more. So your linking Employee Entities with users?
Correct they have the same name.
Just use an Entity Grid in a Custom Entity Screen. For Entity List put your Employee Entities there this will show them all as buttons.
yep, this totally works but then everyone can view all tickets. Let me explain what I’m trying to do and maybe you can suggest a better way to go about it. My idea is a screen for each server that displays all of their tickets and a report showing what they’ve done so far. I can almost get this by using the Display ticket list and ticket tags but it only shows tickets tagged with that particular tag name and not the tag itself.
That screen is for the Waiters to use? How do they interact with it?
This is what the display ticket list command button shows using ticket tag “drivers” see how it’s both mike and david?
The Display Ticket List Action is fairly limited in V4, so your “filter” options are sparse. Compare this to v5, we have more control over what it displays…
So until v5 is released, you will need another method of display for per-user Tickets.
BTW you can use {:CURRENTUSER} for Tag Name
I’ve tried using {:CURRENTUSER} for tag name however it seems tag name is actually the name of that group of tags and not the actual tag itself. I need something like Ticket Tag Name: Driver:Mike or Driver:{:CURRENTUSER}. The V5 one looks like it will do the trick but for now I’ll have to figure something out.
Ok that makes sense I have not used this action but you saying that does make sense. Its using the Tag Name and not the Value of the Tag.
V5 is due to release next month hopefully.
yeah, exactly. That’s awesome that v5 will be out so soon!