Hi,
Ive been creating a system for a takeaway which handles deliveries and collections in the same calls but also needs to assign drivers to the delivery orders. I therefore decided to follow the custom package delivery system tutorial but rather than make a new department for deliveries, I’ve kept it in the same department because we’ve only got one phone that takes both the deliveries and collections.
I’ve made a system where once we select the customer and create their ticket, it “asks ticket type” and we choose either delivery ticket or collection ticket. Ive deleted the default customer ticket screen as it displays both delivery tickets and collection tickets, so now I have a delivery screen, created following the custom package delivery tutorial, where I assign drivers, but now I’ve got two issues I havent been able to resolve. The collection screen is a custom screen and although I can use ticket lister to display the collection tickets, I cannot go into each ticket and edit or settle the tickets. Is there anyway I can make the collection ticket screen similar to the automatic customer ticket screen where it displays each ticket as a button which I can open,edit and settle when needed. The second problem is that when I create a delivery ticket, close it and then select that delivery customer, their ticket opens, however when I do this with a collection ticket, it creats a new ticket
I know this is a very long read because I’ve tried to provide as much information as I can including screenshots, but any help or advice would be greatly appreciated 
