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Correct, you cannot do that. It is not designed to work like that.

Correct, that is the way to create a new GC.

When you Settle the Ticket, it should Print the GC. If it is not doing that then there is something wrong in your setup. No way to tell what that might be without seeing screenshots of the Print-related elements.

That could be done by constraining the Rule for Order Added to Ticket, by checking the {:CURRENTUSER} and/or {:CURRENTUSERROLE} settings.


P.S. Further in the Tutorial Topic, there is details on how to Create a GC manually using a button on the left instead of needing to Settle the Ticket. You still need to add the GC Product to the Ticket, but then you just click the button and it is created and the Order is removed from the Ticket so it does not need to be Settled.