I don’t know why but this not work for me at all
$1<br/>
<color White>${REPORT TICKET DETAILS:T.RemainingAmount:(TEN.Table=$1) and T.RemainingAmount>0:{0}}</color>
<br/>
{ENTITY STATE MINUTES:Status} min.
Log in as admin and show us a ticket that has been submitted.
Have you ticked use display state formatting option on entity screen appearance?

No seeing the color and the ticket total really doesnt help. Take a screenshot by pressing print screen and then just paste it into a post here with control+v. I was going to check your states to be sure its correct.
PS: Look what JTRTech just said above first.
The fact its orange would suggest default status state is there and new orders is set unless other modifications effecting with alternate sate.
Yeah, it works! Thank you very much JTRTech. 
@Jesse Thank you for your help.