It seems there is a misunderstanding about Ticket No. What display ticket action works with is Ticket Id. Ticket Id is the unique number auto generated by sambapos and you can access it with {TICKET ID} tag. What we need is that number. {TICKET NO} is the number generated with numerators and we have nothing to do with that. What Ticket lister automatically passes is not Ticket No. It is Ticket Id.
So I’ll write step by step configuration once more to test if it works fine or not.
I’m creating an automation command. I’ll name it as Display Ticket. No mapping is needed.
I’ll need an action to display ticket. I’m configuring Ticket Id parameter as a variable because I’ll set this value from rule.
This rule will handle automation command. I’m mapping Ticket Id parameter to Command Value
On ticket lister settings I’m typing automation command name inside command buttons editor. No other value is needed.
After saving changes I’ll logout, login to refresh possible caches, come back to ticket lister screen, click on a ticket and click the button.
Ticket displays…
