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**Category:** V5 Question\
**Created:** [October 11, 2015, 1:37am UTC](https://forum.sambapos.com/t/html-printer-only-work-with-local-printer/7578 "2015-10-11T01:37:46Z")\
**Posts on this page:** 4\
**Page:** 2
**Author:**  [@Shivan](https://forum.sambapos.com/u/Shivan)\
**Post date:** [July 23, 2016, 10:06am UTC](https://forum.sambapos.com/t/html-printer-only-work-with-local-printer/7578/22 "2016-07-23T10:06:43Z")
You know I was actually thinking the same about setting printers separately on client system.
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**Author:**  [@morshed1](https://forum.sambapos.com/u/morshed1)\
**Post date:** [August 1, 2016, 7:43am UTC](https://forum.sambapos.com/t/html-printer-only-work-with-local-printer/7578/23 "2016-08-01T07:43:00Z")
Hi Emre,
sorry,I need to know, if there will be a solution for this issue?
if not then I will not use HTML. currently delaying going live.
Thanks,
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**Author:**  [@visitor](https://forum.sambapos.com/u/visitor)\
**Post date:** [August 21, 2018, 10:53am UTC](https://forum.sambapos.com/t/html-printer-only-work-with-local-printer/7578/24 "2018-08-21T10:53:26Z")
This issue happened with mobile client too. My two HTML kitchen epson pos printer (wifi & usb) attached to the pc and working fine but whenever placed an order via mobile client No print at all. Restarting and changing the font got me nowhere?
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**Author:**  [@markjw](https://forum.sambapos.com/u/markjw)\
**Post date:** [August 21, 2018, 5:53pm UTC](https://forum.sambapos.com/t/html-printer-only-work-with-local-printer/7578/25 "2018-08-21T17:53:44Z")
> [@visitor](#):
>
> but whenever placed an order via mobile client No print at all
This may be a windows known issue on 64bit Windows, I believe HTML output is still using XPS printer, @emre can probably confirm. If this is the case, there is a known issue Windows cannot print to XPS printer on 64bit Windows from a 32bit service (which mobile client runs via - i.e. Messaging Service).
First, besides this issue, if you are printing to a network shared printer (i.e. not connecting via ethernet but connected directly to another computer), make sure SambaPOS Messaging Service windows service is set to run under a user account with a password, and not local system account.
Next, to fix this issue with printing XPS document from 32bit service on 64bit Windows, you need to download the hotfix supplied by Microsoft:
[https://support.microsoft.com/en-us/help/2954953/some-apis-do-not-work-when-they-are-called-in-services-in-windows](https://support.microsoft.com/en-us/help/2954953/some-apis-do-not-work-when-they-are-called-in-services-in-windows)
Just download and run it and it will fix the problem. I think because this is a minority issue (compared to the millions of windows users), they don’t release an update patch via Windows update and only provide the hotfix for those who need it.
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