Pretty sure we cant change the size of orders added to ticket, although having said that we can add some formatting so i wonder whether we change change the font size, that may make it slightly bigger. Ive not tried this so im not sure if the size formatting tag is available but if you did this i think you have to set it for all the different states
States won’t disappear for non admin if you check show on ticket option in state section of settings. It has that option because some states are for automation and no reason for users to see them. Admin always see them for debugging reasons.