Load Ticket Action - Search Custom Field

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Question About entity last order

Hi Again Samba team, I’m trying to create a rule That will show me the last order of the customer entity selected., But the “load last order” action does not work How can I make it so that when I choose an Existing Customer I could automatically receive details of the last order that he performed such as date, time, order items and the amount paid. what information can be displayed and where they will be displayed Is it possible at all??