Dear Friends,
How do I make changes in Ticket State after it is Marked as Closed?
Do I unlock the ticket, or do I reopen settled ticket before making the change?
Thanks,
Somil
Dear Friends,
How do I make changes in Ticket State after it is Marked as Closed?
Do I unlock the ticket, or do I reopen settled ticket before making the change?
Thanks,
Somil
Unlocking the Ticket will not change the isClosed
flag from 1
to 0
in the Database, so that will not work. The Unlock Ticket Action changes the isLocked
flag in the DB from 1
to 0
, which is not the same thing.
The Reopen Closed Ticket Action is the only thing that will revert the isClosed
flag from 1
to 0
.
thanks for the reply, it worked!