Make changes in Ticker State after Ticket Marked as Closed

Dear Friends,

How do I make changes in Ticket State after it is Marked as Closed?

Do I unlock the ticket, or do I reopen settled ticket before making the change?



Unlocking the Ticket will not change the isClosed flag from 1 to 0 in the Database, so that will not work. The Unlock Ticket Action changes the isLocked flag in the DB from 1 to 0, which is not the same thing.

The Reopen Closed Ticket Action is the only thing that will revert the isClosed flag from 1 to 0.

thanks for the reply, it worked!