Hi all. On two occasions I have had tickets that were not settled missing even when I select the correct dates and select the “Open Tickets Only” option in the tickets list window.
Only after repeatedly pressing refresh several times do the tickets suddenly appear.
On the first occasion one ticket was missing and on the second occasion 3 were missing.
What could be wrong?
Don’t think they are missing… How long are you talking? There’s no progress bar etc so maybe your just being impairment 
Inpatient even lol…
a bit like keyboard skillz
Bloody autocorrect LOL
Hi. They were certainly not missing since they appear after several attempts at changing the dates and hitting refresh.
The issue is that they are not settled and they do not appear on the list even after selecting “Open tickets Only”. You only know they are there when you try to close the period and it says there are open tickets.
are you looking for the open tickets with the same user that created them? and do you have “can view other waiters tickets” checked in the user role options?
Are you closing workperiod every day?
Yes. Every day. This is why these tickets are worrying me because the restaurant owner settles all the tickets but when they go to close the period it still says there are some unsettled tickets.
Yes I have checked the “can view other waiters tickets”. Besides the cashier is able to settle many other tickets belonging to other users.
Only a few tickets fail to appear on the open tickets list.
Are you in the habit of ending the Work Period after midnight? If so, then Unpaid Tickets that were created before midnight would fall outside the default date range, since they are “yesterday”… that would explain why you need to “mess with the dates” to get them to show up.
Anyway, here is something that I have used for a very long time, and I use it daily as part of normal operations (not just at end-of day) …
It is a bar, their shift runs from 11am to 11am the following day. The midnight thing is working okay since the tickets before and after midnight appear on two different dates.
Even after adjusting the dates the tickets do not appear, they only appear after pressing refresh very many times.
What does the above configuration achieve?
That configuration is a step by step way to add a button to your pos called unpaid tickets. When you press it it brings up a ticket list of all unpaid tickets
That will allow you to very very quickly display all unpaid tickets and cancel them or settle them. It will make your end of day much quicker as instead of using the built in ticket menu and search for the tickets you can just press 1 button and they will all appear
I have unpaid tickets as part of my manager functions button. It’s a good thing to have. You can call it with {brackets} too so that it’ll say ‘0 open tickets’ or ‘1 Open Tickets’ etc. Press it and it’ll open all open tickets in ticket lister.
Thanks alot.
Sounds great, will give it a try.
