Mobile client setup Error encountered

V5 Question
#1

Following this tutorial to setup mobile client https://kb.sambapos.com/en/8-1-android-mobile-client-v2-setup/

At 5.2. Mobile Client Settings I got an error “helper service communicate error”

When I click the find button.

I recheck again if I missed any step but discover I dont have "SambaPOS Mobile Client Helper in my service.

What can I do please?

#2

SambaPOS Mobile Client helper is from an old version and you don’t have to install it manually for new version of mobile client.

#3

What version of Sambapos? Be sure message server is running

#4

I’m using SambaPOS 5

#5

He would have meant actual version with update number,
5.2.xx
Make sure your up to date with latest versionm

#6

Most important though is are you running message server.

#7

Message server is running. I have 3 terminal connected too

#8

I’m using version 5.2.26.

#9

You need to install message server on port 9000+

#10

Don’t forget to open inbound ports for 9000 in Windows firewall

#11

I have message server installed on port 9000+

And allow port 9000 in inbound and outbound rules

#12

I have done this before for a client without issues.

I will try and use another tablet to see if the problem will solve

#13

It was built into message server. Make sure you have latest version installed.

#14

What is the Android version of the tablet you are having problems with?

#15

Good question Mark. I wonder that too.

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