Need help with this printing prolem

There is the problem then. It isn’t printer-specific.

It has to do with the Print Job Mapping and/or the Rules/Actions not firing.

Put a Show Message Action in your Rule where it handles the click of the Automation Command Button to ensure the Rule is firing.

P.S. uninstall/reinstall will not fix your issue. Configuration, Automation, etc is stored in the DB. Uninstalling does not delete the DB, and everything will be exactly the same when you re-install if you use the same DB.

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I still havent been able to get the printer to work on the main terminal. The tablets all work and send the tickets to print on the Kitchen Printer but i can get the main server/terminal to do this. I have tried uninstalling and reinstalling the kitchen printer from windows and the test page prints fine. Ive tried demo printer and nothing goes through to notepad.

I have put a Show Message Action in the Print Kitchen Copy rule and it shows the automation button working.

@QMcKay If the automation button doesnt send the action to print on the main terminal/server then it shouldnt work on the tablets either, or should it?

Would be grateful for any help possible, Thanks in advance