Need some guidance on setting up Caller ID Feature

[morshed1]

@Isaac

1. Make sure the phone line is active with caller ID (if not you need to contact land line company to activate it i.e. BT)

2. The USB Modem must support Voice for caller ID to work. Looking at the picture of the modem it looks similar to the low cost version I had purchased initially via e-bay which did not work, although they advertised it with support for caller id. I had to return it for refund.

Version purchased from eBay NOT supporting caller ID-
http://www.ebay.co.uk/itm/New-USB-56K-External-Dial-Up-Voice-Fax-Data-Modem-V-92-V-90-Windows7-64-mac-/351006759317

I then purchased alternative version from Amazon. which worked straight out of the box.

Caller ID issue/Enhancement (CTI Comet USB)

@emre, Thank you, the caller ID is working seamlessly. if customer phone from any numbers which is stored in the customer records it automatically detects customer details. Below are two devices i have carried caller id tests with and both devices do the same tasks. If anyone looking for a caller ID USB device then i would recommend they go with the low cost version available from Amazon. CTI COMET USB CALLER ID - price - £89.00+ VAT/Delivery ( £115.00) TRIXES USB 56K External Dial Up Voice …

You can test the modem using Putty first:

Caller id popup

This is how you should configure PUTTY. Click Serial and type COM Port as shown here. [image]

Its straight forward to configure caller id. install the USB modem driver then configure/ select the modem in sambapos

Configure the modem in Sambapos.
Select the Generic modem for the USB modem and PORT configured on (i.e COM 1 or COM 2 etc)