# Neew urgent help with printer **URL:** \ **Category:** Version 4\ **Created:** [January 6, 2017, 9:34pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663 "2017-01-06T21:34:10Z")\ **Posts on this page:** 19\ **Page:** 3
**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\ **Post date:** [January 8, 2017, 8:28pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/41 "2017-01-08T20:28:56Z")
Yeah thats because your printer drivers are doing that…Really your only bet for that would be to call them and complain its not working… but i have feeling they wont help you. Just to cover all bases… does your printer have jump switches? If so show what they are set at. ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 8, 2017, 8:29pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/42 "2017-01-08T20:29:53Z")
that printer template ```auto [LAYOUT] -- General layout Ticket Date:{TICKET DATE} Time:{TIME} {ENTITIES} Ticket No:{TICKET NO} - {ORDERS} = {DISCOUNTS} [Total Gift:|{ORDER STATE TOTAL:Gift}] {SERVICES} Total:|{TICKET TOTAL} {PAYMENTS} = T H A N K Y O U [DISCOUNTS] {CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL} [SERVICES] {CALCULATION NAME}|{CALCULATION TOTAL} [PAYMENTS] {PAYMENT NAME}|{PAYMENT AMOUNT} [ORDERS] -- Default format for orders - {QUANTITY} {NAME}|{TOTAL PRICE} {ORDER TAGS} [ORDERS:Gift] -- Format for gifted orders - {QUANTITY} {NAME}| **GIFT** {ORDER TAGS} [ORDERS:Void] -- Nothing will print for void lines [ORDER TAGS] -- Format for order tags * {ORDER TAG NAME} | {ORDER TAG PRICE} [ENTITIES:Table] -- Table entity format Table: {ENTITY NAME} [ENTITIES:Customer] -- Customer entity format Customer: {ENTITY NAME} | {ENTITY DATA:Phone} ``` ---
**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\ **Post date:** [January 8, 2017, 8:30pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/43 "2017-01-08T20:30:40Z")
Printer template looks fine we can check that off list of possible suspects. Drivers is the top suspect. ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 8, 2017, 8:30pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/44 "2017-01-08T20:30:55Z")
jump switches means? ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 8, 2017, 8:35pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/45 "2017-01-08T20:35:08Z")
> [@nido](#): > > jump switches ok i get that im useing network cable to connect printer with my system ---
**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\ **Post date:** [January 8, 2017, 8:38pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/46 "2017-01-08T20:38:25Z")
The dip switches likely wouldnt mean anything… I simply was eliminating all possible issues. I am 99% sure the reason it is not working is a Windows Driver issue. ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 8, 2017, 8:38pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/47 "2017-01-08T20:38:52Z")
can u plz guide me withe screen shot how can i change font size if i use html printering option i took your lot of time sorry about that. i found you a very help full person and thanks for that ---
**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\ **Post date:** [January 8, 2017, 8:40pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/48 "2017-01-08T20:40:14Z")
It uses standard HTML tags… here is a good place to start: [http://www.w3schools.com/html/default.asp](http://www.w3schools.com/html/default.asp) You can also search forum lots of people have shown examples. I already posted one link to a forum discussion that shows multiple examples of a HTML printer template. ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 8, 2017, 8:47pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/49 "2017-01-08T20:47:19Z")
ok if i make html templete and past it in sambapos it will work? ---
**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\ **Post date:** [January 8, 2017, 8:49pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/50 "2017-01-08T20:49:07Z")
Maybe… maybe not. You cant stick anything in there. Just jump in and try thats best advice I can give ya. There are TONS of exmaples of HMTL ticket templates on this forum and we have a powerful search function. I recommend you looking at some. ---
**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\ **Post date:** [January 8, 2017, 8:51pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/51 "2017-01-08T20:51:53Z")
Here is another good example I found using search. > [@\[New 4.1.18\] HTML Printer Improvements](https://forum.sambapos.com/t/new-4-1-18-html-printer-improvements/654): > > ###Changes HTML Printer correctly handles \ and \ tags. HTML Printer supports \ tag. HTML Printer supports \ tag. \ and \ HTML tags implemented. ###Styling By using \ and \ tags it is possible to use inline html styles for formatting output. [LAYOUT] -- General layout \
\c:\logo.bmp \Ticket \Date:{TICKET DATE} \Time:{TIME} {ENTITIES} \Ticket No:{TICKET NO} \- {ORDERS} \= \ {DISCOUNTS} [\T… ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 9, 2017, 6:21pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/52 "2017-01-09T18:21:54Z")
ok the print quality is good but i reduce line character and i got is ![](https://forum.sambapos.com/uploads/default/original/3X/1/b/1b9c116ad0748d22f39a169c0ec324d3f3a0c887.jpg)my setting is ![](https://forum.sambapos.com/uploads/default/original/3X/8/b/8be2d49e30a8526dd5be8795f2f629bd08ea3f8f.jpg) and printing templete is this ![](https://forum.sambapos.com/uploads/default/original/3X/6/5/65d6a0d613be6005de33b57fadd08af166148041.jpg) plz help!!! ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 9, 2017, 6:23pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/53 "2017-01-09T18:23:39Z")
when ever i reduce the number of line charater only line gets shorter and the contant remain same ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 9, 2017, 6:24pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/54 "2017-01-09T18:24:47Z")
i use the div margin its not helping ---
**Author:** ![JTRTech](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jtrtech/32/21270_2.png) [@JTRTech](https://forum.sambapos.com/u/JTRTech)\ **Post date:** [January 9, 2017, 6:55pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/55 "2017-01-09T18:55:15Z")
HTML does not work like that with character count. Ticket/POS size is based on that number, ie double height and width, HTML is more graphical, samba can only calculate the number of characters going into it, it cant work out the px equivalent of 00 size… ---
**Author:** ![nido](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/n/8e8cbc/32.png) [@nido](https://forum.sambapos.com/u/nido)\ **Post date:** [January 9, 2017, 7:00pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/56 "2017-01-09T19:00:42Z")
ok this problem is solve i set line charater to 25 and font size 12 font name is tahoma now everything is good in print out thanks for your help it work excetly like what u told me on first place ---
**Author:** ![JTRTech](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jtrtech/32/21270_2.png) [@JTRTech](https://forum.sambapos.com/u/JTRTech)\ **Post date:** [January 9, 2017, 7:01pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/57 "2017-01-09T19:01:25Z")
Fixed width fonts would be a must. ---
**Author:** ![sukasem](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/b38774/32.png) [@sukasem](https://forum.sambapos.com/u/sukasem)\ **Post date:** [January 9, 2017, 11:45pm UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/58 "2017-01-09T23:45:26Z")
Why don’t you try install Generic Text driver instead? @JTRTech has been using generic text for this same hardware id too. HTML is not ideal solution. I think ppl only using HTML when they want to print other languages. ---
**Author:** ![1\_kakastanya](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/1/f17d59/32.png) [@1\_kakastanya](https://forum.sambapos.com/u/1_kakastanya)\ **Post date:** [January 14, 2017, 8:53am UTC](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663/60 "2017-01-14T08:53:24Z")
send a fix but i can’t see it. message me if you don’t get it [Previous page](https://forum.sambapos.com/t/neew-urgent-help-with-printer/13663.md?page=2)