You can display Entity Custom Field columns on Ticket Explorer screen. These columns are not visible by default. You can use Show Column Chooser command to insert needed columns to screen.
You can also use Show Search Panel command to search by custom field values. That function works only for rows displayed on screen so if open tickets are displayed your search will only display open tickets.
Hi @emre how can I open these options. Is there a special option I want it to show the customer name next to the customer number but it only shows the Phone number.