# Not Closing ticket until "Delivered" clicked

**URL:** <https://forum.sambapos.com/t/not-closing-ticket-until-delivered-clicked/1550>\
**Category:** V4 Question\
**Created:** [June 14, 2014, 4:43am UTC](https://forum.sambapos.com/t/not-closing-ticket-until-delivered-clicked/1550 "2014-06-14T04:43:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![satianv](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/34f0e0/32.png) [@satianv](https://forum.sambapos.com/u/satianv)\
**Post date:** [June 14, 2014, 4:43am UTC](https://forum.sambapos.com/t/not-closing-ticket-until-delivered-clicked/1550/1 "2014-06-14T04:43:15Z")

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Hi All,

I am using John S’ Kitchen Display Setup. (Thank You John and Emre for great work).

The scenario I have is the following, some of out Takeaway customers will walk in,place an order, walk away and then return on a specified time to pick the item up.

The issue is, when the customer pays and we do a “Settle” the ticket is closed and cleared from the Kitchen Display. Is there anyway to ensure that all “Takeaway” tickets remain open with status “Paid” even after settling and only closed when “Kitchen Order Ready” or “Delivered”

Help and ideas much appreciated

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**Author:** ![JohnS](https://forum.sambapos.com/user_avatar/forum.sambapos.com/johns/32/24916_2.png) [@JohnS](https://forum.sambapos.com/u/JohnS)\
**Post date:** [June 14, 2014, 8:37am UTC](https://forum.sambapos.com/t/not-closing-ticket-until-delivered-clicked/1550/2 "2014-06-14T08:37:20Z")

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Are you running this version [Kitchen Display Setup](http://forum.sambapos.com/t/kitchen-display-setup/608/82?u=johns)

It supports payment before orders are ready.

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**Author:** ![satianv](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/34f0e0/32.png) [@satianv](https://forum.sambapos.com/u/satianv)\
**Post date:** [June 15, 2014, 5:52am UTC](https://forum.sambapos.com/t/not-closing-ticket-until-delivered-clicked/1550/3 "2014-06-15T05:52:37Z")

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Oooh, no I am not, I downloaded the earlier file, my bad and I apologise. To fix this, Can I use the Database Tools to import the setup without disrupting the data and my customisation? Or do I need to start from scratch?

Regards  
Satian