Show the Rule(s) and Action(s) you are using for this.
It should be as simple as using a Update Ticket Calculation
Action with Rule(s) to capture Ticket Tag Selected
event and fire the Action(s). Then maybe a Ticket Refresh Action (Display Ticket
action with Ticket Id = 0
) to update the display.
You don’t actually require a Ticket Tag here at all. The Automation Command could directly fire the
Update Ticket Calculation
Action. Again, a Ticket Tag is simply an indicator.