I have set up modifiers for products, eg. add ice cream $0.50 to a product.
It shows on the pos as $0.50 extra but when I print out the bill it displays as $0.00 next to the order tag. The bill total at the bottom is correct but I have customers questioning the bill as it doesn’t add up.
Anybody else had this problem? And does anybody know how to fix it?
UPDATE: I noticed this happens when I have ‘add tag price to order price’ selected but it isn’t actually adding it to the order price! If I leave it unticked it displays the price of the order tag no problem. I guess this is a software issue??
I have changed to a question as it will just be a template tag misused…
It will be the tag used in the ticket template.
Please show your template. (Dont forget the</> button to mark as code so forum doesnt strip code)
I expect you have something like ‘PRODUCT PRICE’ (sorry, am not at my samba machine to check exact template tags. You wand the one which is for the WHOLE ORDER which is described as total for order line I beleive.
At the minute the template is looking directly to the product price rather than the updated order price including the tag values.
As for the 0.00 on the tags themselves add square brackets arround the tag price [ ] which will hide if value is 0.
[LAYOUT]
-- General layout
<EC>
<T>Ticket
<L00>Date:{TICKET DATE}
<L00>Time:{TIME}
{ENTITIES}
<L00>Ticket No:{TICKET NO}
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|{TICKET TOTAL}
{PAYMENTS}
<DB>
<F>=
<C10>T H A N K Y O U
<C00>FIND US ON TRIPADVISOR
[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}
[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}
[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}
[ORDERS]
-- Default format for orders
<J00>- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}
[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}
[ORDERS:Void]
-- Nothing will print for void lines
[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}
[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}
[ENTITIES:Customer]
-- Customer entity format
<J00>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}
I don’t think I changed anything in the template code but my have done accidently.
