Out of range of valid value error

Version 4 V4 Question
21

I noticed your in Restaurant department but your table says Domilicio Could it be you created the ticket while inside Domilicio and trying to print it from Restaurant? That in itself wouldnt cause this but it could be an indicator.

22

OH, thatā€™s my table setup. itā€™s just like a regular table just named differently

23

You should not have your Print Bill action inside the Before Ticket Closing rule. Instead we should move it to Payment Processed. Any reason for having it in Before Ticket Closing?

24

not really, probably I screwed up trying to follow instructions.

25

what should I do to correct this? Please give me a step-by-step, because Iā€™m almost computer ignorant

26

You want it to print on payment right?

27

in fact, I have not changed anything in that rule ever since I installed the software.

I would like to be able to print the bill so the clients know how much they owe, and to be able to print the receipt when they pay.

28

Take it out of the before ticket closing event and put it in a payment processed event. Add custom constraint of remaining amount equals 0. Not sure it that fixes your issue.

29

OK I think the reason of the issue relates with that line

<J00>|{PAYMENT NAME}   |$ {TENDERED}

First of all can you try removing leading pipe and try printing again?

Also can you add a screenshot of that printerā€™s settings? It seems somehow Payment Name exceeds max width of printable area.

1 Like
30

Hmm @chinitowings01 I was looking at your database and I narrowed it down. @emre is right its the Payment Type is too large to fit on the ticket. If you take the leading | out it works just fine.

I Noticed your using very large numbers for Customer Accounts example:

John Doe Doe-43342352342234235

Have you thought about just using the Numbers? I mean the name is already defined with the Entity and your printing Entities on the tickets.

EDIT: I tested your database and all you need to do to fix the issue is change the line @emre mentioned to this:

<J00>{PAYMENT NAME}   |$ {TENDERED}
31

@emre here was his printer settings:

32

Kendash, I still have the problem. I did what you suggested. This time, I has a problem when i added a 10% service charge for a large group. And also the client is a frequent member (SambaCard member). I couldnā€™t print the bill nor print the bill when they paid. I think it could be the 10% service charge. It hasnā€™t given me the error since you helped me the last time but today it did.

Could you tell me if i followed the tutorial correctly on the service charge from my database? Thanks a bunch!!!

33

Can you pm me a copy again I deleted it already.