# "Pickup Time" Ticket Tag **URL:** \ **Category:** V4 Tutorial\ **Created:** [February 14, 2015, 7:03am UTC](https://forum.sambapos.com/t/pickup-time-ticket-tag/4218 "2015-02-14T07:03:39Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![sukasem](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/b38774/32.png) [@sukasem](https://forum.sambapos.com/u/sukasem)\ **Post date:** [February 14, 2015, 7:03am UTC](https://forum.sambapos.com/t/pickup-time-ticket-tag/4218/1 "2015-02-14T07:03:41Z")
I got PM from @princekhadka asking for how to make Pickup Time Button. So, I think it might be useful for other too. Here is how it works: 1. Click Automation Button “Pickup Time” ![](https://forum.sambapos.com/uploads/default/original/3X/1/8/18f7757c1e88f67c59c09f7cec824c8bb905077e.png) 2. Ask Question popup ![](https://forum.sambapos.com/uploads/default/original/3X/a/4/a4fdd52c07f2a555810f565b6b19364379b53a25.png) 3. Select a choice then trigger Automation Command “Pickup Time (Write My Own Check)” and check if the choice is “Write My Own Time” or not. If Write My Own then Ask Parameter (ask for input) popup ![](https://forum.sambapos.com/uploads/default/original/3X/6/f/6fbd98be07f3eb32e182a478b450be105a622dfe.png) ![](https://forum.sambapos.com/uploads/default/original/3X/e/3/e3545d58587669bc5c817e250e77351759251110.png) Continue post 2 for how to create one… ---
**Author:** ![sukasem](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/s/b38774/32.png) [@sukasem](https://forum.sambapos.com/u/sukasem)\ **Post date:** [February 14, 2015, 7:05am UTC](https://forum.sambapos.com/t/pickup-time-ticket-tag/4218/2 "2015-02-14T07:05:56Z")
**Step 1**. Create Automation Command (aka AU): 1. AU Pickup Time (Ask) ![](https://forum.sambapos.com/uploads/default/original/3X/c/b/cb6a237e23e140e54274f9c1e024de00346ee9e9.png) 2. AU Pickup Time (Apply) - This is optional since this AC will not be enable (mapping) but if you not create this you can’t select it from the list. You have to type it in the box so, be careful it must be exactly the same when you refer to this AU. 3. AU Pickup Time (Write My Own) - Optional 4. AU Pickup Time (Write My Own Check) - Optional **Step 2**. Create Actions: 1. Ask Question Action 2. Update Ticket Tag Action 2 of them ![](https://forum.sambapos.com/uploads/default/original/3X/d/6/d66a8cd24cfcd142d5a9121b027ff7a72ccc9348.png) ![](https://forum.sambapos.com/uploads/default/original/3X/f/1/f1756e15b3665a16f2b635d64fb43af1a2409ca6.png) 1. Display Ticket Action ![](https://forum.sambapos.com/uploads/default/original/3X/e/8/e8acbc5404661b1803e353e9e45134cb085ab160.png) **Step 3**. Create 4 Rules: ![](https://forum.sambapos.com/uploads/default/original/3X/1/d/1d0b52f4ed3dce967892ac34d9bb01fe2aaa0c90.png) ![](https://forum.sambapos.com/uploads/default/original/3X/f/6/f6c1c16591862d9b08f6cdc42624b47835e5cef5.png) ![](https://forum.sambapos.com/uploads/default/original/3X/a/9/a9b789aa11bcb1be4c632430e6912ba8dbf9025b.png) ![](https://forum.sambapos.com/uploads/default/original/3X/9/a/9ad24c134c5785e98c5643ff18345a700aeb0160.png) **Step 4**. Add {TICKET TAG:Pickup Time} to your printer template ---
**Author:** ![princekhadka](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/p/22d042/32.png) [@princekhadka](https://forum.sambapos.com/u/princekhadka)\ **Post date:** [February 25, 2015, 7:59pm UTC](https://forum.sambapos.com/t/pickup-time-ticket-tag/4218/3 "2015-02-25T19:59:34Z")
hello there.Thank you for this post,but i have a problem did exactly same as described but when i click pick-up time botton.The question HOW LONG WILL THIS ORDER BE PICKED UP? pops out. when i choose any time,it just closes.nthong else.What might be the problem? ---
**Author:** ![antasp3136](https://forum.sambapos.com/user_avatar/forum.sambapos.com/antasp3136/32/52734_2.png) [@antasp3136](https://forum.sambapos.com/u/antasp3136)\ **Post date:** [February 27, 2015, 5:46pm UTC](https://forum.sambapos.com/t/pickup-time-ticket-tag/4218/4 "2015-02-27T17:46:45Z")
This also does not work for me… i can set a custom pickup time but the pre defined buttons always ask me to set the time manually…also if i click cancel it asks me to set the pickup time. ---
**Author:** ![QMcKay](https://forum.sambapos.com/user_avatar/forum.sambapos.com/qmckay/32/27925_2.png) [@QMcKay](https://forum.sambapos.com/u/QMcKay)\ **Post date:** [February 27, 2015, 5:56pm UTC](https://forum.sambapos.com/t/pickup-time-ticket-tag/4218/5 "2015-02-27T17:56:14Z")
Something in your implementation is not correct. Double-check and triple check your setup. Look for typos. We can’t tell what the problem is without seeing what you have done. Post screenshots of your setup - Actions, Rules, etc. Start with this: ![](http://forum.sambapos.com/uploads/default/_optimized/85d/aaf/7bca846c7b_690x198.png) ---
**Author:** ![antasp3136](https://forum.sambapos.com/user_avatar/forum.sambapos.com/antasp3136/32/52734_2.png) [@antasp3136](https://forum.sambapos.com/u/antasp3136)\ **Post date:** [March 3, 2015, 8:40pm UTC](https://forum.sambapos.com/t/pickup-time-ticket-tag/4218/6 "2015-03-03T20:40:50Z")
When i select Cancel It still goes to the time enter prompt. Below are all the screen shots of my setup… ![](https://forum.sambapos.com/uploads/default/original/3X/0/8/0879805a75c9490d8126df883170d1cb83f1c6ec.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/8/6/869855f49e8b40d126e5a4f4ee990938e518048c.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/b/f/bf8bb39e1870c1306ae667fec57c7d15def42d5e.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/8/2/8248d03841a353365330d169a600877ec03f65ed.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/6/9/69d53cce6fb4d86053596b65ae45dc5a8c4ed457.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/0/b/0ba429c473c2f59c1c45d410dbf6a90a07acee08.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/d/b/dbf428d32ada13325fc212ca3ba38e3dcc09141e.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/c/b/cb64985fd780de7348a086079c19c74072b326ce.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/6/a/6a220b5e8b3e498dacfcf5b667f36bfc6be31757.jpeg) ![](https://forum.sambapos.com/uploads/default/original/3X/1/5/1554b6fedbe7d67a100cd4909adc603b4a2dc52d.jpeg) ---
**Author:** ![antasp3136](https://forum.sambapos.com/user_avatar/forum.sambapos.com/antasp3136/32/52734_2.png) [@antasp3136](https://forum.sambapos.com/u/antasp3136)\ **Post date:** [March 4, 2015, 1:27am UTC](https://forum.sambapos.com/t/pickup-time-ticket-tag/4218/7 "2015-03-04T01:27:08Z")
Also what would I need to add to add AM and PM to the pickup time.