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Have creted a new action to print Gift State and added to the print to kitchen rule. This seems to have not worked?
What am I doing wrong please?
Matt
Show your template. You probably made a mistake there.
sorry I’m on mac using TV… so cant c/p. here is a screenshot
Thanks
Matt
maybe i do the same as void but gift? ill try that
didn’t seem to work though…
Its the only item on the ticket…
Is that a reason? or should I have refreshed the database?
Is it [ORDERS:Gift] ?
Matt
[ORDERS:Gift]
<J00>- {QUANTITY} {NAME}|**FREE**
{ORDER TAGS}
Unless you have done something special with the Print Job Mapping, or Actions/Rules, the above should just work. You should not need any special Actions or Rules to handle that.
But be aware that [ORDERS:<state>] sections in Printer Templates are case-sensitive (as everything is). So check your Gift Rule to ensure you are assigning the State as Gift and not something like GIFT.
If you have altered your Print Job Mappings, Print Actions, or Print Rules, you should post them here to show what you have done.
I haven’t changed anything except the action, so ill just remove that action and see what happens…
Thanks
Matt
You don’t need to refresh the cache. Rules/Actions take effect immediately.
It might not print at all if the Ticket Total is 0 … but that depends on the Rule and any constraints in the Rule or Actions.
It might also be related to the Order Status State - if the Status has been set to Submitted, then it won’t print because it believes it has been printed once already. This is a constraint that can be defined by the Execute Print Job Action. By default, printing only occurs when the Order Status State is New (then it prints and the Status State switches to Submitted).
i think this is the case as state is set to new.
what constraint should i add please?
thanks
matt
You will need to find the Rule that fires the Kitchen Print Job. Post a screenshot here with all Actions expanded.
Find the Action that is used in that Rule. Post a screenshot here.
Post a screenshot of the Print Job, with its mappings.
Post a screenshot of the Gift Rule, with Actions expanded.
Post a screenshot of the Update Order State Action that is used in the Gift Rule.
Post your Printer Template.
@GreatShakesBar In your Execute Print Job action… your using Status for State name it should be GStatus.
Ok, thanks. That’s been changed now.
Have called him up and asked him to test it.
Matt
Hola, I still didn’t get it working but after playing about with samba a hell of a lot today… and more and more things sinking in… I actually realised that I was putting it in the same rule as the NEW orders… but I’m not processing a payment, so it wouldn’t ever fire anyway!
Created a new rule under Ticket Closed and it worked 
Thanks all