Hi all.
Firstly, love SambaPOS and have recommended it to a lot of people!
But, we have just installed a POS thermal printer (AdvanPOS M100) and after much reading, checking, changing, I can only get the item description on the guest’s ticket/receipt to show 7 characters of the item’s name. I (think) I have properly checked the Character counts in the menus and setups but I can’t seem to extend the length of the item’s name/description. I know that the printer is capable of 48 characters and when I print SambaPOS reports it prints to the full width of the roll. I’ve tried all kinds of different combinations but so far nothing helps, not even raising the character count. Below is the text and images that may be helpful.
Thanks in advance for any help, it’s been driving me crazy trying to fix it!
Here is the setup:
-- General layout
[LAYOUT]
<L00>Date:{DATE}
<L00>Time:{TIME}
<L00>Table:{ENTITY NAME:Table}
<F>-
{ORDERS}
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Gift:|{ORDER STATE TOTAL:Gift}]
{SERVICES}
<J10>Total:|{TICKET TOTAL}
{PAYMENTS}
{PAYMENTS}
<DB>
<F>=
THANK YOU FOR YOUR CUSTOM
...........................
[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}
[SERVICES]
<J00>{CALCULATION NAME}|{CALCULATION TOTAL}
[PAYMENTS]
<J00>{PAYMENT NAME}|{PAYMENT AMOUNT}
[ORDERS]
-- Default format for orders
<J00>- {QUANTITY} {NAME}|{TOTAL PRICE}
{ORDER TAGS}
[ORDERS:Gift]
-- Format for gifted orders
<J00>- {QUANTITY} {NAME}|**GIFT**
{ORDER TAGS}
[ORDERS:Void]
-- Nothing will print for void lines
[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} | {ORDER TAG PRICE}
[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}
[ENTITIES:Customer]
-- Customer entity format
<J00>Customer: {ENTITY NAME} | {ENTITY DATA:Phone}