# Printing Problem **URL:** \ **Category:** Version 4\ **Created:** [March 21, 2016, 1:10pm UTC](https://forum.sambapos.com/t/printing-problem/9973 "2016-03-21T13:10:32Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![farhad1009](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/f/bb73d2/32.png) [@farhad1009](https://forum.sambapos.com/u/farhad1009)\ **Post date:** [March 21, 2016, 1:10pm UTC](https://forum.sambapos.com/t/printing-problem/9973/1 "2016-03-21T13:10:32Z")
I copy and shift the Samba POS version 4 from one PC to another. All are OK except two problems. One is there is no icon of menu shown and the main problem is that printing not generated. I use Windows 7 64 bitand my printer name is Excelvan. This is a thermal printer. I also see the tutorial of Emre’s [Printing Tutorial](https://forum.sambapos.com/t/printing-tutorial-in-detail/994) Can anybody guide me to solve this problem. I will oblige thereby. ---
**Author:** ![JTRTech](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jtrtech/32/21270_2.png) [@JTRTech](https://forum.sambapos.com/u/JTRTech)\ **Post date:** [March 21, 2016, 7:55pm UTC](https://forum.sambapos.com/t/printing-problem/9973/2 "2016-03-21T19:55:05Z")
Could do with more info… Can you print from windows itself? How is printer connected? ---
**Author:** ![farhad1009](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/f/bb73d2/32.png) [@farhad1009](https://forum.sambapos.com/u/farhad1009)\ **Post date:** [March 27, 2016, 5:25am UTC](https://forum.sambapos.com/t/printing-problem/9973/3 "2016-03-27T05:25:11Z")
Sorry for late! IT was a printer driver problem. So it is solved. Thanks for your helpful activity. But one thing is not solve yet. There is no icon shown. Please help me to solve his issue… ---
**Author:** ![markjw](https://forum.sambapos.com/user_avatar/forum.sambapos.com/markjw/32/9942_2.png) [@markjw](https://forum.sambapos.com/u/markjw)\ **Post date:** [March 27, 2016, 6:42am UTC](https://forum.sambapos.com/t/printing-problem/9973/4 "2016-03-27T06:42:39Z")
> [@farhad1009](#): > > There is no icon shown. Reinstall SambaPOS, ensure you say Yes to installing the font at the end - even if you already have the font installed, the one that comes with SambaPOS has more icons and the reason the icons are not showing is because the font wasn’t installed when you first installed SambaPOS. ---
**Author:** ![farhad1009](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/f/bb73d2/32.png) [@farhad1009](https://forum.sambapos.com/u/farhad1009)\ **Post date:** [March 27, 2016, 8:36am UTC](https://forum.sambapos.com/t/printing-problem/9973/5 "2016-03-27T08:36:37Z")
Which font can I install? I give you the screen shot. of my problem. ![](https://forum.sambapos.com/uploads/default/original/3X/c/a/caf683e33bf22102410e0897045e8a174bab73e6.png) ![](https://forum.sambapos.com/uploads/default/original/3X/f/4/f44f2326490a201472d2ebb327473c374cc819e1.jpg) ---
**Author:** ![farhad1009](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/f/bb73d2/32.png) [@farhad1009](https://forum.sambapos.com/u/farhad1009)\ **Post date:** [March 27, 2016, 9:26am UTC](https://forum.sambapos.com/t/printing-problem/9973/6 "2016-03-27T09:26:25Z")
Anybody here can help me? ---
**Author:** ![JTRTech](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jtrtech/32/21270_2.png) [@JTRTech](https://forum.sambapos.com/u/JTRTech)\ **Post date:** [March 27, 2016, 12:36pm UTC](https://forum.sambapos.com/t/printing-problem/9973/7 "2016-03-27T12:36:54Z")
You are missing the samba symbol font. Reinstall samba and at the end before clicking launch wait for the prompt to install the font. ---
**Author:** ![Jesse](https://forum.sambapos.com/user_avatar/forum.sambapos.com/jesse/32/61493_2.png) [@Jesse](https://forum.sambapos.com/u/Jesse)\ **Post date:** [March 27, 2016, 12:37pm UTC](https://forum.sambapos.com/t/printing-problem/9973/8 "2016-03-27T12:37:27Z")
Segoui font you need to wait after installing Sambapos for it to pop up to install it. ---
**Author:** ![markjw](https://forum.sambapos.com/user_avatar/forum.sambapos.com/markjw/32/9942_2.png) [@markjw](https://forum.sambapos.com/u/markjw)\ **Post date:** [March 28, 2016, 7:13pm UTC](https://forum.sambapos.com/t/printing-problem/9973/10 "2016-03-28T19:13:28Z")
Follow instructions I already gave you yesterday… > [@markjw](#): > > Reinstall SambaPOS, ensure you say Yes to installing the font at the end - even if you already have the font installed, the one that comes with SambaPOS has more icons and the reason the icons are not showing is because the font wasn’t installed when you first installed SambaPOS.