Problem Calculating ticket


#1

I posted here Change Tax Rate about changing Vat rate. I changed about 1 month ago. I Dont think I should have renamed the accounts and tax rate. Maybe its not related but thought I would mention it. Problem below started two days ago.

Problem I am having now is one ticket will not close or settle. When settle I get there is a problem while calculation ticket. When void Samba Crashes.1


#2

Can you reproduce it? If you can, can you PM me your database backup and tell me the steps to reproduce it?


#3

So the problem is there are two 23% Vat Transaction transactions in document. To close ticket open Transaction document #72398 and delete one of the 23% Vat Transaction lines. You can also fix the tax amount manually.

I’ll check your backup but please let me know if you notice some exact steps to reproduce the issue.


#4

Thanks ticket is closed. I think this is related to Change Tax Rate but I only changed for 9% to 13.5% not 23%

I will ask customer do they remember steps taken when creating the ticket.


#5

No it does not related to Change Tax Rate. I’ll investigate it deeper.


#6

@jay007 while reviewing your database I noticed there is a small issue on Hold Tickets button. Changing expression like this will work faster as you only want the count of open tickets.

{REPORT TICKET COUNT:(TS.Status=Hold) && 'IsClosed=false'} Open\rOrders