We are having a bit of a strange issue with our Till! In order to explain I am going to use two waiters. Ryan and Gemma
-> Ryan opens the table and sends one starter to the kitchen
->Gemma then sends a main course to the kitchen
->Ryan prints their bill and takes payment
-> On the work period report at the end of the evening despite the fact ryan has taken payment, our read states that Gemma has “cashed off the table”. This is happening with all courses: starters mains etc. Whoever sends the last item to the kitchen they payment will appear under their name instead of the person who actually took payment.
Hope ye can help, leave me know if ye require more information.
@hayes514 I am changing this from Issue category to Question category I just tested the default WP report and it works just fine showing who settled. This is not a SambaPOS Issue of something not working rather its a configuration problem.
If the Work Period template I posted above does not work for you then you need to share with us some of your configuration because that would mean you changed something.
Thanks Kendash, i will try that and get back to you. Im concerned that it might be a bigger issue than just the report. Even when you settle the bill it is settling with the name of the last person to enter a stock item instead of the person who actually settled the bill e.g Ryan was last person to send a main course to the kitchen, Gemma prints out the bill and settles it and Ryans name appears on both the printed bill and settled bill.
We are using the Sambapos V5.
So on the report i sent through. Ryan sold a starter for €6.25 as seen in user sales. I then entered a main course for the same table making the total table total to €20.20.
Ryan used his id card to settle the bill as a voucher payment but as you can see the voucher payment of €20.20 is in the settled by Gemma category.
It appears that whomever enters the last food item on the table is the person whose name appears on the bill and work period report even if thbey didnt actually settle the table.
I just tried it and it has now removed any individual waiter settled by reports and seems to now just merge the cash payments type into one. I have now also deleted the old template. Is there any way i can go back and restore it to how it was.
Apologies i see it now. Well then the updated work period template hasnt fixed the issues as i just cashed off a table under another user before printing the work period report again and it has saved and printed out under Gemma instead of Zoli who actually settled the table.
So each user just logs out after they have entered a table onto the system. The next user must then log in using either their card or their pin number to again access and make changes to the table. When i say printed out i mean on the WP report.It seems to be a recent occurence as it used to work correctly in the past.
So this is a screen shot of Zoli just about to cash up a table. He entered the soup and then Gemma entered the cod. So Gemma has added the last item to the bill. Now Gemma has logged out and Zoli has logged in to settle the bill.