Problem with item quantity from Gloria to Samba

I have some issues with item’s quantity when order is placed from Gloria. On Gloria, they order this item x 6, but when the order goes to Samba it only shows 1 item

Screenshot 2023-05-31 122120

It happens a few times already and seems to only happen to this item. It’s also the only item on our menu that customer has to choose the options, maybe that’s the reason? How can I fix this?