Product Tag Editor does not work

Version 4 V4 Question
1

@ emre

If i manually add the product tag using the product list option and go into each product the tags work on the POS, however they do NOT show when you enter the product tag editor screen.

If i enter product tags using the product tag editor they do not update the actual products and when using on the POS nothing happens, it seems like using the product tag editor to quickly update lots of products at once doesnt actually work

Here’ s my example, ive setup a button so that when pressed will tell the cashiers the recipes for cocktails and shots, heres the flow:

Select item

fa9123d811259616.png1366×768 295 KB

press blue cocktail/shot recipe button and get the recipe pop up

fa9123d811259616.png1366×768 295 KB
e19170d2407cb83c.png1366×768 261 KB

So i know everything works fine

However i set up the blue lagoon recipe by manually editing the tag using product list and editing the individual items tag

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if i go to product tag editor you will see that the tag ive typed using the product screen doesnt appear next to blue lagoon

a62e7dd61767f1b6.png1366×768 120 KB

The items i have added No Info to are because i havent typed the recipes in yet so when the blue button is pressed on the POS the message box should display “No Info” but it doesnt, nothing happens. I then checked the indiviual products and the tag has not transferred from the product tag editor to the actual product, they are blank as shown below

Margarita shows No Info on product editor, but in Product list and select the product the tag isnt there so doesnt work on the POS screen

c662debb3f4670b6.png1366×768 119 KB

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is this a bug? as at the moment if i manually enter each product and type something in the receipt tag everything works fine, but if i use product tag editor the info does not update and nothing happens on the POS

I have just tried deleting the “true” tags from the Age Verification column using product tag editor, i log out and back in and the system has updated and those products i changed also changed on the product list screen and the POS flow changed accordingly. i then used product editor to add the “true” tag back and that worked and updated the products.

So it seems product tag editor is only working for the first column, in my case Age Verification, my next column Recipe does not work and product tag editor does not update the product

Sorry for the long message but i wanted to include as much info as possible

2

Hello @RickH. For next version (4.1.76) I’ve added support for \r in messages so it will appear as multi line. For Example Line1\rLine2\rLine3. I think long spaces was the reason of it and with \r it will work fine.

PS. Ask question action also supports \r in question parameter.

1 Like
3

Thanks @emre, i did try it with \r first and realised that didnt work, ill let you know if theres any probs when next version is released, thanks a lot :slight_smile:

1 Like
4

Hi @emre

just tried it again the good news is \r works perfectly

The bad news is if i use the product tag editor it still does not update the product, i tested by deleting a tag from a product using product editor, logged out and back in, then went to the product screen and selected the item i had just edited in the product tag screen and the product tag had not been deleted. When testing in the POS screen the tag still works (as it is still assigned in the product screen) deleting the tag using the product tag editor screen doesnt do anything (except on my first column for age verification) my second column for Recipe still doesnt work

5

I’ve couldn’t reproduce it on my side. Anyone else noticed any issue while updating product tags through product tag editor?

6

I tried to reproduce it a few times and I cant.

7

@RickH, this might sound silly for me to ask, but… you are clicking the Save button on the bottom-left after you do your edits, correct?

Clicking the Close (x) button on the Tag Editor Tab may not save your changes - it may act as a Cancel function instead (which I think is good).

8

you made me doubt myself lol so i just tried it again and im definitely clicking save so i dont know why its not working

9

Any errors reported in the log?

C:\Users\<username>\Documents\SambaPOS4\log.txt
10

Nope no errors in the log

11

Can you check if there are empty spaces before of after product tags where you configure comma separated tags at program settings.

1 Like
12

@emre just for heck of it i made some tags in the Tag Editor with spaces before and after… and it showed up fine in my products still. His issue must be something with his specific database. I have tried everything i can to reproduce this and it just wont. Everything works for me.

EDIT: Ok i reproduced it. @emre you were right. I was thinking of something else… i tried , Recipe notice space after comma… and it reproduced it. So we should not configure these with any spaces it should read for example: Age Check,Recipe,Test Tag,Test Tag2 and so on but it should NOT look like: Age Check, Recipe, Test Tag ,Test Tag 2 Notice the space after the comma in Age Check and the space after Test Tag before comma.

2 Likes
13

THAT’S IT!!! that pesky little space was the problem, thanks for catching that :slight_smile: all working again :slight_smile:

14

Next release will handle spaces fine. Thank you very much for testing that :slight_smile: