Quantity adding together on the receipt?

I’m really new to this. I didn’t set the POS up myself. Someone else has done it for us and I’m slowly getting to grips with it.

I’ve managed to group the orders on the receipt into food and drink. However since I’ve done this, the products on the receipt don’t quantify.

So say someone has ordered 2 sandwiches. The same product shows up twice on the receipt rather than 2x in the quantity.

I’ve searched all the forums and I can’t seem to find anything covering this!


Can you post your printer template so we can see where you might have gone wrong?