Re-open Settled Ticket & Cancel Payments


#22

Try this:

[=F(TN('{TICKET TAG:TND}')-TN('{TICKET TAG:Refund}'))]

Your trying too hard. Try this:

'{TICKET TAG:Refund}' != ' '

Though I am not an expert on Action constraints. @QMcKay might be able to shed more light on that.


#23

this is what i have achieved so far
set rules on reopen settled ticket and payment processed
action: update ticket tag
after settling reopened ticket:
the ticket tag RBal has the change to be given

there are two issues with this:
–when payment is first settled the RBal tag gets its val that’y i was asking for the constraint
–the bill should be printed with the Rbal tag with the constraint as well


#24

He is still here just very busy.


#25

help needed with the the constraint


#26

I am not sure what your referring too. Constraint for what and why:?


#27

i have posted my working with screenshots and the issue above you may go through


#28

manage to get my point?


#29

@kendash i am very close now just need to put a constraint to know whether ticket tag:refund has been updated or not meaning does it have a value


#30

ok i have manage to achieve the desired result somehow…eventhough i might be doing some extra stuff or complex way.
when i re-open a settled ticket and void,gift, discount any item…i wanted to print the refund amount on the bill.
actions:

rules:


bill template:

[<J00>|Refund:|   ${TICKET TAG:RBal}]

Can we do State 'IS NOT' on Automation Command Mapping?
#31

Hello,

I have gone through this whole post 5 or 6 times now, I still cannot seem to get the re-open ticket button to show as clickable.

I even set the Mapping to BLANK for Enables States, But still nothing.

Edit: Nevermind…i messed up, All working fine now Thanks


#32

7 posts were split to a new topic: Refund Transactions Question


#39

A post was split to a new topic: How do I void Tips after using Re-open settled ticket and cancel payments