I have created reopen settled ticket it’s working only for admin. User level mapping also i did but still button as like this image
Mapping the automation command will show/hide.
State for visible/enable is probably wrong. Should be IsClosed or paid, can’t remember which.
Map the button to paid state and it will work now for paid tickets
Not on SU Admin or Administration?
Think its because you have blanked out enabled state column, try setting that back to * or at the very least paid Paid in the enabled state column and it should definitely work
Youve told samba to make the button visible in Paid state but not told it to enable that button to be used in that state
Mine is set to blank for enable and works, same as used on print button to allow printing paid/closed tickets.
SU Admin(Actual Admin) working but Admin and Administrator not working even i addd * in states field
Im not sure then 
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Have you checked ‘can see other waiters tickets’ ? More than likely not this as you won’t even be able to view but a possibility?
It is working now after re config everything it’s working…thanks to all