# Receipt doesnt print £ sign instead it has been substituted with ae

**URL:** <https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534>\
**Category:** V4 Issue\
**Created:** [December 2, 2014, 1:48pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534 "2014-12-02T13:48:51Z")\
**Posts on this page:** 20\
**Page:** 2

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 2, 2014, 6:50pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/21 "2014-12-02T18:50:14Z")

</div>

tried that as well but no joy

---

<div class="post-metadata">

**Author:** ![QMcKay](https://forum.sambapos.com/user_avatar/forum.sambapos.com/qmckay/32/27925_2.png) [@QMcKay](https://forum.sambapos.com/u/QMcKay)\
**Post date:** [December 2, 2014, 6:51pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/22 "2014-12-02T18:51:50Z")

</div>

If you copy/paste the Template in Notepad, or here in the Forum, does it appear ok? Does the template text print fine from Notepad?

Let’s see your Template…

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 2, 2014, 7:01pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/24 "2014-12-02T19:01:45Z")

</div>

```
[LAYOUT]
-- General layout
<XCT>27,112,0,25,250
<EC>
<XCT>29,40,76,6,0,48,69,48,48,1,1
<EL>
<F>
<EB>
<F>-
<C10>SALES RECEIPT
<F>-
<F>
<F>
<DB>
<EB>
<C21> ORDER {TICKET ID}
<DB>
<F>
<F>-
Qty Item Description Price
<F>-
<F>
{ORDERS}
<F>
<F>=
<EB>
{DISCOUNTS}
[<J10>Total Promotion:|{ORDER STATE TOTAL:Gift}]
<J10>Total:|£{TICKET TOTAL}
<F>
{PAYMENTS}
[<L00>Card Type: {TICKET TAG:Credit Card Type}]
[<L00>Card Number: XXXX XXXX XXXX {TICKET TAG:Credit Card Digits}]
<F>=
<J10>Change:|£{CHANGE TOTAL}
<F>=
<F>
<F>
<C11> **THANK YOU**
<F>
<F>
<EC>
<BAR>{TICKET ID}
<EL>
<F>
<F>
<C00>15% OFF Online, Enter code NEWCUST15 at checkout
{ENTITIES}
<F>
<DB>
<F>-
<C00>Date:{TICKET DATE} Time:{TIME} Served By:{USER NAME}
<F>-

[DISCOUNTS]
<J00>{CALCULATION NAME} %{CALCULATION AMOUNT}|{CALCULATION TOTAL}

[PAYMENTS]
<J00>{PAYMENT NAME}|£{PAYMENT AMOUNT}

[ORDERS]
-- Default format for orders
<J00>{QUANTITY}x {NAME}|£{TOTAL AMOUNT}
{ORDER TAGS}
<J00>{TICKET TAG:Think21}

[ORDERS:Gift]
-- Format for gifted orders
<J00>{QUANTITY} {NAME}| **FREE ITEM**
{ORDER TAGS}

[ORDERS:Void]
-- Nothing will print for void lines

[ORDER TAGS]
-- Format for order tags
<J00> * {ORDER TAG NAME} |£{ORDER TAG PRICE}

[ENTITIES:Customer]
-- Customer entity format
<EB>
<C00>Customer Details: 
<DB>
<C00>{ENTITY NAME}
<C00>{ENTITY DATA:Address Line 1}
<C00>{ENTITY DATA:Address Line 2}
<C00>{ENTITY DATA:Post Code}
<C00>{ENTITY DATA:Phone}
<C00>{ENTITY DATA:Email Address}
<C00>{ENTITY DATA:Customer Number}

[ENTITIES:Table]
-- Table entity format
<L00>Table: {ENTITY NAME}

    indent preformatted text by 4 spaces
```

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 2, 2014, 7:03pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/25 "2014-12-02T19:03:06Z")

</div>

yep if i copy the code directly to notepad and print it the £ prints as normal so its definitely a samba issue

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 2, 2014, 7:06pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/27 "2014-12-02T19:06:34Z")

</div>

if i set the printer to notepad the receipt looks fine and £ displays  
 ![](https://forum.sambapos.com/uploads/default/original/3X/6/c/6cb687084d6ca83d15efd8cb16317bcfdcba4fbe.png)

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 2, 2014, 7:07pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/28 "2014-12-02T19:07:44Z")

</div>

my laptop doesnt have a serial connection so i cant connect my printer, thats another reason i do a lot of development on laptop and copy over to PC to test, but ive never had this problem before, copying the file over has always been fine

---

<div class="post-metadata">

**Author:** ![QMcKay](https://forum.sambapos.com/user_avatar/forum.sambapos.com/qmckay/32/27925_2.png) [@QMcKay](https://forum.sambapos.com/u/QMcKay)\
**Post date:** [December 2, 2014, 7:10pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/29 "2014-12-02T19:10:06Z")

</div>

Serial? Check your COM settings in Device Manager, and the PORT settings in the printer Driver, as well as the Print Processor.

---

<div class="post-metadata">

**Author:** ![QMcKay](https://forum.sambapos.com/user_avatar/forum.sambapos.com/qmckay/32/27925_2.png) [@QMcKay](https://forum.sambapos.com/u/QMcKay)\
**Post date:** [December 2, 2014, 7:11pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/30 "2014-12-02T19:11:40Z")

</div>

Can you go to command prompt and do:

```
echo £££ > COM1:

```

(or whatever COM port the printer is hooked to)

or perhaps:

```
print /d:COM1: C:\path\to\file\containing\special£character.txt
```

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 2, 2014, 7:14pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/31 "2014-12-02T19:14:46Z")

</div>

echo£££\>COM4 said access denied

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 2, 2014, 7:16pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/32 "2014-12-02T19:16:33Z")

</div>

everytime i open command prompt i have to type left alt+shift to make £ appear, otherwise it types #

---

<div class="post-metadata">

**Author:** ![QMcKay](https://forum.sambapos.com/user_avatar/forum.sambapos.com/qmckay/32/27925_2.png) [@QMcKay](https://forum.sambapos.com/u/QMcKay)\
**Post date:** [December 2, 2014, 7:21pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/33 "2014-12-02T19:21:33Z")

</div>

😕 confused and confounded 😖

Restart the printer and your computer ❓

Got me stumped… ❗

---

<div class="post-metadata">

**Author:** ![emre](https://forum.sambapos.com/user_avatar/forum.sambapos.com/emre/32/39073_2.png) [@emre](https://forum.sambapos.com/u/emre)\
**Post date:** [December 2, 2014, 8:27pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/34 "2014-12-02T20:27:55Z")

</div>

There is a specific code page named as `858 – "Multilingual" with euro symbol`. Can you try using that character set?

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 3, 2014, 9:09am UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/35 "2014-12-03T09:09:10Z")

</div>

Hi @emre i googled the codes and tried that, but now ive done a restart ill try again and see what happens and let you know

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 3, 2014, 9:29am UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/36 "2014-12-03T09:29:22Z")

</div>

All Working, very strange im still using 437, did a test sale and its printing fine. it seems a simple restart fixed the issue!!

---

<div class="post-metadata">

**Author:** ![QMcKay](https://forum.sambapos.com/user_avatar/forum.sambapos.com/qmckay/32/27925_2.png) [@QMcKay](https://forum.sambapos.com/u/QMcKay)\
**Post date:** [December 3, 2014, 4:01pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/37 "2014-12-03T16:01:17Z")

</div>

> [@QMcKay](#):
>
> Restart the printer and your computer

Do I win something? 😜

Good to hear you got it working!

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 3, 2014, 4:20pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/38 "2014-12-03T16:20:05Z")

</div>

It started doing it again its something to do with my keyboard and language settings as all of a sudden im needing to do left alt and shift to get £ symbol to type instead of #

Restart seems to temporarily fix it for samba

---

<div class="post-metadata">

**Author:** ![morshed1](https://forum.sambapos.com/letter_avatar_proxy/v4/letter/m/8c91f0/32.png) [@morshed1](https://forum.sambapos.com/u/morshed1)\
**Post date:** [December 3, 2014, 5:09pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/39 "2014-12-03T17:09:02Z")

</div>

check the keyboard and Regional Language settings. Maybe test with different keyboard

 ![](https://forum.sambapos.com/uploads/default/original/3X/f/2/f24edd53f039967b2784bb2bb3188509f678849f.jpeg)

---

<div class="post-metadata">

**Author:** ![emre](https://forum.sambapos.com/user_avatar/forum.sambapos.com/emre/32/39073_2.png) [@emre](https://forum.sambapos.com/u/emre)\
**Post date:** [December 3, 2014, 5:18pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/40 "2014-12-03T17:18:27Z")

</div>

alt + shift combination cycles through input languages but I’m not sure if it is related with that or not.

---

<div class="post-metadata">

**Author:** ![RickH](https://forum.sambapos.com/user_avatar/forum.sambapos.com/rickh/32/51960_2.png) [@RickH](https://forum.sambapos.com/u/RickH)\
**Post date:** [December 3, 2014, 6:54pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/41 "2014-12-03T18:54:27Z")

</div>

It probably isnt as when i press alt shift in samba nothing happens

For some reason when i open notepad or command prompt if i press shift and 3 for the £ symbol i get the # symbol. I tried shift and 2 which should be " and i get @ and it only corrects wheb i press left alt and shift

Now i know that cycles through languages BUT I only have 1 language set and thats english UK. I deleted the USA keyboard and only have the one UK keyboard set as i do on my laptop and the error still happens, it doesnt default to the only installed keyboard and language and ive only noticed it today

Ill test the receipts again when i have my PC on but im guessing theyll print fine again like before, i just dont know whats triggering the change to make it suddenly change the character

Its a mystery???

---

<div class="post-metadata">

**Author:** ![emre](https://forum.sambapos.com/user_avatar/forum.sambapos.com/emre/32/39073_2.png) [@emre](https://forum.sambapos.com/u/emre)\
**Post date:** [December 3, 2014, 11:45pm UTC](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534/42 "2014-12-03T23:45:25Z")

</div>

Shift + 3 is `£` for UK Keyboard and `#` for US Keyboard. Somehow your input language changes.

[Previous page](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534.md?page=1)

[Next page](https://forum.sambapos.com/t/receipt-doesnt-print-sign-instead-it-has-been-substituted-with-ae/3534.md?page=3)